At Daar Al Khuld, we carefully inspect and securely pack every order before dispatch.

1. Returns & Claims

• Change of mind is not applicable. We do not accept returns or exchanges simply because you do not like the fragrance or have changed your mind.
• Claims are accepted only for damaged, defective, incorrect, or missing products.
• Any claim must be reported within 48 hours of delivery.
• A complete unboxing video is mandatory for all damage, missing-item, or incorrect-product claims. The video must clearly show the unopened parcel, shipping label, and the complete unboxing process.
• Without valid unboxing video proof, no claim for damage, missing items, or incorrect products will be accepted.
• Once a claim is verified and approved, Daar Al Khuld will provide a replacement or refund, as applicable.

For assistance, please contact our customer support with your order number and unboxing video/proof.

2 . Return Process

To submit a return or claim, customers must provide:

• Order Number
• Customer Name & Contact Details
• Reason for Return/Claim
• Complete Unboxing Video showing the unopened parcel, shipping label, and entire unboxing process

Claims must be reported within 48 hours of delivery. Without valid unboxing video proof, claims for damaged, missing, or incorrect products will not be accepted. Once the claim is reviewed and approved, Daar Al Khuld will provide a replacement or refund, as applicable.

3. Order Cancellation

Orders can be cancelled before dispatch by contacting our customer support with your order details. Once an order has been dispatched, cancellation may no longer be possible.

4. Policy Changes

Daar Al Khuld reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be published on our website and will apply to orders placed after the updated policy becomes effective.

Daar Al Khuld | دار الخلد
Essence Beyond Time ✨